Hi - just registered - hope I'm on the right page.
An elderly friend of mine has a HP desktop running Vista.
Can access sites like Yahoo mail, BBC, Amazon etc but unable to do anything once accessed.
Can see Yahoo inbox but unable to open emails etc.
Can access BBC home page but unable to navigate further ie BBC Sports etc.
Can access Amazon but unable to raise logon screen - cursor will not open anything.
Tried system restore a few times back to as far as 2 weeks ago - no joy.
Friend has multiple toolbars - is this bad?
PC has sufficient free disk space and RAM.
Signal from provider is excellent but response times are dreadful.
I am an XP user and not really conversant with Vista.
Any advise would be greatly appreciated.
Mike
An elderly friend of mine has a HP desktop running Vista.
Can access sites like Yahoo mail, BBC, Amazon etc but unable to do anything once accessed.
Can see Yahoo inbox but unable to open emails etc.
Can access BBC home page but unable to navigate further ie BBC Sports etc.
Can access Amazon but unable to raise logon screen - cursor will not open anything.
Tried system restore a few times back to as far as 2 weeks ago - no joy.
Friend has multiple toolbars - is this bad?
PC has sufficient free disk space and RAM.
Signal from provider is excellent but response times are dreadful.
I am an XP user and not really conversant with Vista.
Any advise would be greatly appreciated.
Mike