Hello. I installed a program called Hotspot Shield, it didn't work for me so i went to uninstall it, and when i did i got a blue screen that made me restart my computer(i will attach a pic of the screen). Once it restarted, i cant open anything(my computer, control panel, folders, etc), because i get this message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Also, for some reason i think it deleted my Google chrome files because when i try to use chrome i get this message "unable to find locale data files. Please reinstall". Also, my internet is working but for some reason the internet icon in the tray has a red X on it, symbolizing that my internet doesn't work. My first thought was to do a system restore as there was a restore point right when i installed hotspot Shield, so i did. When the computer turned back on, none of these problems were fixed, so i tried to do an earlier restore point, but it now says "System Restore does not appear to be functioning correctly. A volume Shadow copy service component encountered an unexpected error". I looked this up and went to the services and tried to start all of the ones to do with the restore, but it still didn't work. I also tried restore in Safe Mode. Then i ran a full scan with both Malware Bytes and Avast, nothing came up in Avast, but a few came up in Malware bytes, and i had it get rid of them, but still nothing works. i cant open my documents to back stuff up, so now im really worried, and i want to avoid a clean install(i do have a windows cd) for that very reason. I also tried windows repair service, but it said it couldn't repair after it tried for like 2 hours.
Then i posted on the Virus Help Section of this forum, and they said i showed no signs of infection, and they referred me here. Here was the link to my other thread, if it helps (http://www.techsupportforum.com/foru...ml#post4077993)
I also tried 'Last Known Good Configuration', and it didn't help.
Then i posted on the Virus Help Section of this forum, and they said i showed no signs of infection, and they referred me here. Here was the link to my other thread, if it helps (http://www.techsupportforum.com/foru...ml#post4077993)
I also tried 'Last Known Good Configuration', and it didn't help.