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avira and no internet access

this morning i installed avira on my laptop because i needed free antivirus protection. when i did i found i could not connect to the internet in any way for some reason. i did some research on my desktop (where i am now) and found it was a common problem i attempted to uninstall mccaff which i was unable to do. i did uninstall avira but that didnt work. i also attempted a common solution to run cmd and input netsh winsock reset catalog then netsh int ip reset reset.log nothing is working i need this fixed asap any ideas are appreciated. i hope i followed all the rules of this forum if i didnt i apologies i am new and i will do my best to rectify any problems thank you in advance.

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