Please Help!!!
Whenever I try to access the iTunes Store it says:
"We could not complete your iTunes request. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again."
I don't use Norton Security.
I ran a diagnostic review in iTunes if that helps:
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C580C5C2-CCA0-4F39-A826-7B8808DED20A}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {9B0D8A40-B694-42FB-9140-7C6F3168F6D9}
Description: Atheros AR5B97 Wireless Network Adapter
IP Address: 192.168.20.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Fri Aug 16 18:37:22 2013
Lease Expires: Mon Aug 14 18:37:22 2023
DNS Servers: 192.168.20.1
Adapter Name: {38201935-9146-42D6-BC67-EE0A688265CF}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-08-16 19:04:02.
thanks heaps :)
Whenever I try to access the iTunes Store it says:
"We could not complete your iTunes request. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again."
I don't use Norton Security.
I ran a diagnostic review in iTunes if that helps:
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C580C5C2-CCA0-4F39-A826-7B8808DED20A}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {9B0D8A40-B694-42FB-9140-7C6F3168F6D9}
Description: Atheros AR5B97 Wireless Network Adapter
IP Address: 192.168.20.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Fri Aug 16 18:37:22 2013
Lease Expires: Mon Aug 14 18:37:22 2023
DNS Servers: 192.168.20.1
Adapter Name: {38201935-9146-42D6-BC67-EE0A688265CF}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-08-16 19:04:02.
thanks heaps :)