Hello.
My dad asked me to have a look at his laptop as it will not boot.
It seems something is corrupt, when booting it will sometimes get to the splash screen but then stays there for ever as if caught in a loop (hard reboot only option), other times it will attempt the 'startup repair', but this again just runs for ever without finishing (left it for over 5 hours!!).
After cancelling the repair process I managed to get on to the 'system recovery options'. Startup repair does not work, no system restore points have been made! No system image to use, memory diagnostic checked out fine.
I did manage to get a diagnosis report up (can't remember how I did it) and at the bottom of the report was this message:
ROOT CAUSE FOUND
SYSTEM VOLUME ON DISK IS CORRUPT
Not sure what to do now. I was thinking using a W7 disc to somehow repair the system volume (if that is possible), however although I have managed to get hold of a W7 disc off a friend it is a 64bit disc and I have no idea whether the laptop is 32bit or 64bit, how can I check this. I have searched for the specs and havent found a definitive answer.
Acer Aspire 5542
3G Ram
I also have the X15-xxxxx number as I read this can tell me what OS version it is, but it didn't seem to help.
Anyway, hope someone can give some advice, I will be back at my Dads house tomorrow, so if you need any more info I will get that then.
My dad asked me to have a look at his laptop as it will not boot.
It seems something is corrupt, when booting it will sometimes get to the splash screen but then stays there for ever as if caught in a loop (hard reboot only option), other times it will attempt the 'startup repair', but this again just runs for ever without finishing (left it for over 5 hours!!).
After cancelling the repair process I managed to get on to the 'system recovery options'. Startup repair does not work, no system restore points have been made! No system image to use, memory diagnostic checked out fine.
I did manage to get a diagnosis report up (can't remember how I did it) and at the bottom of the report was this message:
ROOT CAUSE FOUND
SYSTEM VOLUME ON DISK IS CORRUPT
Not sure what to do now. I was thinking using a W7 disc to somehow repair the system volume (if that is possible), however although I have managed to get hold of a W7 disc off a friend it is a 64bit disc and I have no idea whether the laptop is 32bit or 64bit, how can I check this. I have searched for the specs and havent found a definitive answer.
Acer Aspire 5542
3G Ram
I also have the X15-xxxxx number as I read this can tell me what OS version it is, but it didn't seem to help.
Anyway, hope someone can give some advice, I will be back at my Dads house tomorrow, so if you need any more info I will get that then.