Hello everyone,
I have a Toshiba Satellite P750 running Windows 7 Home Premium.
Current Problem and Important Info:
Windows 7 will not start/run normally. I'm not sure how to repair / restore it or which one I should do.
1. Windows 7 will permit me to login normally. However, after login, I can only see a blank, black screen with a normal-size cursor. No task bar, no desktop. Responds to Ctrl-Alt-Del.
2. My computer doesn't seem to respond to the Recovery Files either on a DVD-RW or a USB flash drive.
3. I can enter Safe Mode and it seems fully functional. Upon examining system restore, my computer tells me it has no restore points (and I don't know why).
I believe I have the correct disk for a Recovery. It was given to me via download from a computer science friend: http://msft.digitalriverconten.....-58997.iso
I have a WD Passport with a full backup of my system files and personal data from about a week ago.
I think I have made a little bit of progress since yesterday, but I don't know what to do from here.
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Previous Issues and Attempted Solutions:
Yesterday morning, my computer was fine. I left the room, came back, and had a blue crash dump screen. I manually shut it down and powered on again.
When I turned it on, I saw the Toshiba logo, then the gray "Windows is loading files," and then the beginning of the Windows Logo animation, but it turned to a blank, black screen with an oversized cursor.
I tried to
1) Restart repeatedly
2) Use F8 to load Safe Mode and Last Good Configuration (neither of which worked, and both resulted in the same black screen)
I had no Windows 7 recovery disk with me. I made a set of disks with Toshiba's utility last year when I purchased my computer, but they are 2,000 miles away (and I don't even know if they're for this kind of problem or something else).
A friend suggested this download and told me it was the Windows 7 Start Disk: http://msft.digitalriverconten.....-58997.iso
I downloaded the 3 GB files and burned them to a DVD-RW. I also tried to copy-paste them onto a USB.
In the mean time, I had left my computer on the black screen and it spontaneously ran Startup Repair. So I let it run and went to bed.
Today, my computer is in the state listed at the top of the post.
I have attempted to use the downloaded files on a DVD-RW and on a USB flashdrive to initiate the Recovery when restarting. I used the F2 Setup function to re-arrange the boot order so that either the DVD or the USB was at the top of the list. Nothing happened with the DVD. With the USB, it asked me to re-insert it and hit any key, but upon doing so, it simply skipped to trying to start normally and failing.
So that's where I'm at.
If anyone can help me, I would be very grateful! I am thousands of miles from home and pretty much on my own with this one. :frown: Please let me know if I can supply any other helpful information.
Thanks,
Lauren
I have a Toshiba Satellite P750 running Windows 7 Home Premium.
Current Problem and Important Info:
Windows 7 will not start/run normally. I'm not sure how to repair / restore it or which one I should do.
1. Windows 7 will permit me to login normally. However, after login, I can only see a blank, black screen with a normal-size cursor. No task bar, no desktop. Responds to Ctrl-Alt-Del.
2. My computer doesn't seem to respond to the Recovery Files either on a DVD-RW or a USB flash drive.
3. I can enter Safe Mode and it seems fully functional. Upon examining system restore, my computer tells me it has no restore points (and I don't know why).
I believe I have the correct disk for a Recovery. It was given to me via download from a computer science friend: http://msft.digitalriverconten.....-58997.iso
I have a WD Passport with a full backup of my system files and personal data from about a week ago.
I think I have made a little bit of progress since yesterday, but I don't know what to do from here.
-----------------------------------------------------------------------
Previous Issues and Attempted Solutions:
Yesterday morning, my computer was fine. I left the room, came back, and had a blue crash dump screen. I manually shut it down and powered on again.
When I turned it on, I saw the Toshiba logo, then the gray "Windows is loading files," and then the beginning of the Windows Logo animation, but it turned to a blank, black screen with an oversized cursor.
I tried to
1) Restart repeatedly
2) Use F8 to load Safe Mode and Last Good Configuration (neither of which worked, and both resulted in the same black screen)
I had no Windows 7 recovery disk with me. I made a set of disks with Toshiba's utility last year when I purchased my computer, but they are 2,000 miles away (and I don't even know if they're for this kind of problem or something else).
A friend suggested this download and told me it was the Windows 7 Start Disk: http://msft.digitalriverconten.....-58997.iso
I downloaded the 3 GB files and burned them to a DVD-RW. I also tried to copy-paste them onto a USB.
In the mean time, I had left my computer on the black screen and it spontaneously ran Startup Repair. So I let it run and went to bed.
Today, my computer is in the state listed at the top of the post.
I have attempted to use the downloaded files on a DVD-RW and on a USB flashdrive to initiate the Recovery when restarting. I used the F2 Setup function to re-arrange the boot order so that either the DVD or the USB was at the top of the list. Nothing happened with the DVD. With the USB, it asked me to re-insert it and hit any key, but upon doing so, it simply skipped to trying to start normally and failing.
So that's where I'm at.
If anyone can help me, I would be very grateful! I am thousands of miles from home and pretty much on my own with this one. :frown: Please let me know if I can supply any other helpful information.
Thanks,
Lauren