I have a Gateway LX6200 desktop that came pre-loaded with Vista Home Premium. The hard drive went out recently, so I bought another one. Well, I did not have any recovery disks and could not get to the recovery drive so I called Gateway. They said I needed to order their recovery media, which I did..there are 3 disks, a system disc and two recovery disks. First I set the computer to boot from CD/DVD and put in the system disk, it goes through "windows is loading files", goes to a grey screen where it says "please wait a moment..." then the screen goes to Gateway Recovery Management where you are prompted to select a UI Language, I checked English, it verifies that is your choice and hit ok, then it says How would you like to restore and has two options either Restore System from Factory Default or Exit..I click on the Restore, it gives the warning about erasing all info, click next and gives me "Destination Disk Info..Hard Drive Name: WDC WD10EARX-32NOYBO ATA Device, Partition Label: (nothing is in here) and Partition Size: 931.5 GB...click next get a warning saying this will erase all existing data on Partition : (again, nothing is in here), press Ok to continue. Goes to like a command prompt window that has X:\RyTools\NAPP6.exe across the top then Microsoft DiskPart version 6.0.6001, On computer: MINWINPC. After a few minutes it says Disk 0 is now the selected disk. Partition 1 is now the selected partition. And has a status bar stating 0 percent completed. It will just stay on this screen for a long time then the disk pops out and it says Next Disk, I put in Recovery Disk 1 and it is in there for about a minute then it pops out and says next Disk. I put in Recovery Disk 2 and the Gateway Recovery Management screen comes up saying: Loading Data, please wait while files load. Now copying........0% and Total Progress:......0%. But the percentage never changes and it just stays on this screen, nothing ever happens no matter how long I leave the disk in...I have left it overnight and nothing....
I am so frustrated, have been looking online and came across things like the new hard drive needs to be formatted and partitioned but it only gives instructions on how to do this from the desktop and there is no desktop for me to get to, etc. If I take everything out and let it try to boot from the hard drive I get: a disk read error occurred, press control, alt delete to restart.
I am stuck........any help would be appreciated!!!
I am so frustrated, have been looking online and came across things like the new hard drive needs to be formatted and partitioned but it only gives instructions on how to do this from the desktop and there is no desktop for me to get to, etc. If I take everything out and let it try to boot from the hard drive I get: a disk read error occurred, press control, alt delete to restart.
I am stuck........any help would be appreciated!!!