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Issue with ATT uVerse

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I know this has been posted else where, but my situation is a bit different. My sons laptop will not connect at all. Thing is before we had to change the box out due to glitching, it connected before.

Now when i try to ping it. I am getting nothing. It keeps saying destination host unreachable. I have contacted ATT and they are at a loss. I even paid the fee for them to come out and take a look and still noting.

I have disabled the firewall, even went and uninstalled avg and yet nothing.

does anyone have any ideas? i am at a complete loss as to why it will not connect.

it is an HP compaq cq60 running windows vista. it says local only. i have even connected it to an ethernet cable and still nothing

ideas?

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