Having issues...

January 24, 2017, 7:29 am

≫ Next: Computer is ridiculously slow, unresponsive and crashing

≪ Previous: Computer starts lagging like crazy

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Hello again! A while ago I posted a question about my sister's laptop not having Microsoft Powerpoint, Excel or Publisher.... I fixed this problem and now new problems have arisen


I downloaded Microsoft Office student edition which worked for a little while... now it is asking for a product key, I downloaded it from the internet so I didn't get a product key and why now after it was working fine and not only that... Powerpoint and Publisher have disappeared YET AGAIN!!! Excel and Word are the only ones remaining and everytime I open either of them, it asks for a 25 character product key which I never had or don't have...so it closes itself.

Help!!!

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Computer is ridiculously slow, unresponsive and crashing

January 25, 2017, 2:12 pm

≫ Next: Internet Explorer Security Certificate Problems

≪ Previous: Having issues...

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A few weeks back I started having issues with my computer acting up. It was having issues booting up, so I have been running it in safe mode to get work done. For about a week I had not shut the system down just to avoid it not starting up again. I proceeded to back up all my files over the last several days and yesterday rebooted to start to try and try to get the booting issues fixed. After several attempts to reboot I got an error message BOOTMGR missing for the 1st time. I started trouble shooting that and eventually the computer rebooted, BUT I think on its own because I did not do any thing to fix it at that point, it just eventually rebooted on its own. BUT I'm actually not sure because, at the time I was trying to get the system to boot from the CD drive by resetting the boot order in the bios and to run the original Windows install disk. I was never prompted with any thing while or after boot up so Im not actually sure if it was booting from the CD and running the boot off the CD. But after it finally booted up I did get a completely different desktop, that was very back looking, reminded me of old windows 3.1 desktop. I rebooted again and eventually I'm back to my original desktop configuration. After booting up now it is painfully very slow, unresponsive and has crashed about 3 times. Can not get anything done on it. Prior to this and was part of the original issue I was getting a (BCM is ready SATA Port4 Device) Error, and was also seeing reference to the same port4 saying "Degraded" and showing that drive was being rebuilt. I do have Raid set up on the computer. Computer now is almost unusable. What are the steps to get it back running again?

Internet Explorer Security Certificate Problems

January 27, 2017, 3:50 am

≫ Next: Installing Nvidia drivers: Error 126

≪ Previous: Computer is ridiculously slow, unresponsive and crashing

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I’ve got a problem with IE11 (latest build) that has only started to happen in the last couple of days. It is running under Win7Pro.

When I try to get onto most websites I get the message back “There is a problem with this website’s security certificate”. The only option I have is to close the page.

The problem only arises with IE as I installed firefox to search for solutions on line and firefox works fine.

I’ve done all the recommended fixes I could find on line (checking the pc clock, unticking “Warn about certificate address mismatch and uninstalling/reinstalling IE with the latest version) – all to no avail.

Antivirus, web protection and windows updates are all up to date and a bitdefender scan showed no problems.

The only substantive thing that has happened is I took this pc off the small network I have in order to change a faulty graphics card; I connected another pc to the network. I’ve since reconnected this pc and disconnected the temporary one. Running the wndows network diagnostics programme gave a clean bill of health.

I had hoped that there might be an older restore point I could get to – but for some reason, they only go back a couple of days.

I'm lost for ideas. Can anyone point me in the right direction in terms of getting over the problem.

Many thanks

Rob

Installing Nvidia drivers: Error 126

January 27, 2017, 5:12 am

≫ Next: Avast anti-virus virus.

≪ Previous: Internet Explorer Security Certificate Problems

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Hi,
First of all - sorry if I'm in the wrong forum but I think it has more to do with my registry that with Nvidia drivers.
Long story short - I bought myself a new video card (Geforce GTX 1050) and while trying to install it's drivers I got 'error 126' and the installation came to a halt. As a 'nice' side effect I am also now just stuck to the internal VGA display adapter and the computer obviously isn't recognizing the new video card. What should I do? :sad:

Avast anti-virus virus.

January 27, 2017, 6:58 pm

≫ Next: [Nvidia 780] Device Manager: Error Code 43

≪ Previous: Installing Nvidia drivers: Error 126

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Hello.

I know this isn't a technical question but I'm sick and tired of this virus (avast). Installed it a long time ago on my PC but ended up uninstalling it for its annoying ads.... I tried several times to remove its remnants but PC kept asking for "administrative permission" or something like that (I don't know why bcz this is the only program ever that I had this problem with trying to delete it. Tried avast's own so-called uninstaller and did it in safe mode like they recommended but it didn't do anything and now the stupid reminder to update or upgrade this virus (avast) keeps popping up and I'm just sick of it.

What is the solution and how to remove this virus ????


Any help is appreciated.

[Nvidia 780] Device Manager: Error Code 43

January 27, 2017, 7:09 pm

≫ Next: Gateway w Vista Zapped

≪ Previous: Avast anti-virus virus.

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Windows 7 Ultimate 64 bit Service Pack 1
GPU: Gigabyte 780
CPU: i7 4790
Mobo: Z87-G43 Gaming(MS-7816)

Problem:
Trying to install the latest Nvidia drivers from their homepage and failing to install. Device Manager points to error code 43 from the properties.

What I think triggered the problem:
I am assuming the source of the problem was when I last had my PC on while playing tales of Beseria, I had normal graphics on and then changed it to v-sync and moved from 8x anti aliasing to 16x, then I would see my screen turn full brown for 2-3 sec then it returns to the game, but then today 1 day later I tried playing Overwatch the same thing happened but instead of returning back to the game the computer just fully froze with no blue screen. I tried to restart my computer I logged on but after that my display turned off and stopped working. I then decided to go into the different methods above then I noticed my card constantly having Error Code 43.

Troubleshooting attempts:
I tried various of methods so far I will list a few such as: removing my graphic card for 10 min to stop electricity flow, using DDU and installing various versions of Nvidia Drivers 2017, Oct-Dec version, and version 376.60. In all the various Nvidia driver version numbers (all windows 7 and 64bit) they have all failed and cannot proceed with the installation (custom installation).

Currently thinking about purchasing a new card, but I think this card can still be fixed.

Gateway w Vista Zapped

January 28, 2017, 7:26 am

≫ Next: Dell Drivers for Windows Vista Business

≪ Previous: [Nvidia 780] Device Manager: Error Code 43

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Hi guys,
This is a copy I posted to "Networking Support" here http://www.techsupportforum.com/foru...a-1177881.html
Wayne helped out with running a couple tests. But no final conclusions on my issue. I see there are other managers here so perhaps there will be alternate ideas?
Here is our opening dialog for our issue on a Gateway P-7811FX w Vista.

THANK YOU IN ADVANCE FOR ANY HELP / ADVICE !

Hi Everyone,
I am new here. My wife and I are from Indiana and moved to Uruguay South America nearly three years ago. There are no "Best Buy"'s here and we do not speak fluent Spanish. Hence I am here hoping to find some help. We are both savvy enough and brave enough to plunge into our laptops and work on them...with guidance :-)
Here is what happened and what we have done so far.
We had a major storm a month or so ago. Much lightning and slow, too slow, to shut down our laptops. Lightening hit fairly close to our house. My wife said she heard a "click" from her laptop right before witnessing the strike. Ever since, no internet on her laptop. I lucked-out and my laptop is fine and able to get online.
Her laptop is an 8 year old Gateway P-7811FX.
This is what we have tried.
Her green light on the Ethernet card is still on and green.
With help, we "pinged" the laptop and the result was a '4'. The person who was helping us said that means the Ethernet card is still good. He further said we should reconfigure the IP and Drivers. I have uninstalled the driver for Network Controller and tried to reinstall the driver which I DLd beforehand. No luck. I should mention that in Device Manager the non working devices are shown as follows:
1. Mass Storage Controller
2. Network Controller
3. SM Bus Controller
When I read about re configuring, the first step was to go into networks and right click on a network place and go to properties. This is where we are totally stuck. When we open networks, there are literally no connection icons present, not even Local Connection.
From what we have learned so far, I think it may be(?) a bad PCI port that our working ethernet card is plugged into??? Maybe the port was what "clicked" right before the lightning?
So this is probably a good starting point for this thread.
Thank you all for any help and advice you may have to offer.
We have instant email notification on and will be checking often.

Have a great day/nite where you are and thanks again :-)

Dell Drivers for Windows Vista Business

January 29, 2017, 3:48 am

≫ Next: Download of Win 7 refused

≪ Previous: Gateway w Vista Zapped

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Hi
I have done a clean install and now I cannot find the chipset, ethernet or the onboard video drivers for Windows Vista Business despite spending hours looking. The Dell website doesn't seem to have them. I would be extremely grateful to anyone who can help.
thanks

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Download of Win 7 refused

January 31, 2017, 2:15 pm

≫ Next: Problem with Cygwin

≪ Previous: Dell Drivers for Windows Vista Business

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With this error
-----------------------------------------------------------------------------------

Error

The product key you provided is for a product not currently supported by this site or may be invalid. Please try again or visit the Microsoft Support Contact Us page for assistance.

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I purchased this DVD and I installed it as well as activated it several years ago. But today your website refused to acknowledge my key as valid or that the product is no longer supported. I entered 5 sets of 5 letter&number codes taken from my product sticker. I tried it 3 times. I have made no error entering the key.

So I then used Magic Jelly Bean to verify that the key on the sticker matches what is installed on my computer. I get updates all the time. It works fine. I am the registered owner

Windows 7 Professional Service Pack 1
Product Part No.: X16-95458
Installed from 'OEM' media.
Product ID: 00371-OEM-0636193-29807

Can someone please explain why it thinks the key is invalid?
AFAIK you are still supporting Win 7?

Thank you.

Problem with Cygwin

February 1, 2017, 2:41 pm

≫ Next: "Invalid Partition Table!" on Boot. Dell Latitude E6230, Win 7 64bit

≪ Previous: Download of Win 7 refused

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Hello,

I've recently installed Cygwin and it worked correctly till today. I didn't make any wanted changes other than install tracegraph.
Now the tcl scripts i try to run don't work and the following error appears:

1 [main] ns 4352 fork: child -1 - died waiting for longjmp before initialization, retry 10, exit code 0xC0000135, errno 11
ns: finish: couldn't fork child process: resource temporarily unavailable
while executing
"exec nam test18.nam &"
(procedure "finish" line 5)
invoked from within
"finish"


After browsing for a solution, i tried Rebaseall; it shows "gzip stdin unexpected end of file cgwin" and that's it. I'm new at this so any help would be appreciated.

Thank you in advance,
Amber

"Invalid Partition Table!" on Boot. Dell Latitude E6230, Win 7 64bit

February 1, 2017, 9:52 pm

≫ Next: Deleted E: Drive (Internal Partition), Can't Uninstall Programs Previously in E:.

≪ Previous: Problem with Cygwin

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Whenever I boot my laptop it says "Invalid Partition Table!"

I have look up many ways to solve it but I so far I have only been able to boot 1) in Safe mode and 2) with "Boot Manager" which seems to boot it normally. However when I restart in either of these configurations, it gives me the same error when it attempts to boot.

I don't know if this is a hardware or a software issue.

My specs
Laptop: Dell Latitude E6230
RAM: 8 GB
OS: Windows 7 64 Bit

Let me know if you have any ideas. Thanks!

Deleted E: Drive (Internal Partition), Can't Uninstall Programs Previously in E:.

February 2, 2017, 9:17 pm

≫ Next: PC hang after like 15-20 mins later

≪ Previous: "Invalid Partition Table!" on Boot. Dell Latitude E6230, Win 7 64bit

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I deleted my E: Drive (Internal Partition), then I found some of the programs which are previously in E: drive to be uninstallable. I tried to recreate E: drive but I can't, because everytime I recreate new drive, it doesn't allow me to change the letter to E:. And everytime I want to reinstall those programs that are previously in E:, I can't because it said sort of "the drive doesn't exist".
How do I delete these programs?
How do I reinstall these programs on another drive (Drive D:)?

Thanks a lot.

PC hang after like 15-20 mins later

February 5, 2017, 3:20 am

≫ Next: MS Office 2013 hangs every time

≪ Previous: Deleted E: Drive (Internal Partition), Can't Uninstall Programs Previously in E:.

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Hi Tech Support team,

My PC keep hanging after like 15-20 mins later. My SSD and HDD are both new and I have used CrystalDiskInfo to scan my harddisk, all is healthy.

Suspect is something to do with the software or window problem. What can I do to narrow down what is wrong with my PC?

Thanks

MS Office 2013 hangs every time

February 5, 2017, 9:57 am

≫ Next: File sharing on home network

≪ Previous: PC hang after like 15-20 mins later

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Here are the specs
Laptop: Lenovo
OS: Windows 7 64 Bit updated to latest patches
Processor: Intel i5 2450M @ 2.5 GHz
RAM: 6GB
Office: MS Office 2013 Pro-Plus

I have been using this laptop pretty well since June 2012. But recently since last 5-6 weeks, any Office application does not connect to the Internet. I use Outlook to check my gmail ids, that stopped working. I noticed at the same time even my Excel was not updating my Yahoo Finance quotes.

Then soon after few days, any Office application that I start hangs within 2-3 minutes of starting. It does not hang right away, I am able to do some updates.

First I thought, it was because I never applied Windows patches. So I applied all patches for last 5 years. Still, same problem. Then I also re-installed office, to no avail.

Windows Explorer hangs once every few days which never used to happen. Other than this, there is no issues with anything - Chrome, broadband speed, Kodi, VLC Player - all work a-okay.

If nothing works, I am planning to just get a new laptop. But is there anything I can do.

Here is the eventvwr log -
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" ></Provider>
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-05T16:52:21.000000000Z" ></TimeCreated>
<EventRecordID>214407</EventRecordID>
<Channel>Application</Channel>
<Computer>Priya-PC</Computer>
<Security ></Security>
</System>
- <EventData>
<Data ></Data>
<Data>0</Data>
<Data>AppHangTransient</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>EXCEL.EXE</Data>
<Data>15.0.4885.1000</Data>
<Data>582ad757</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data>0</Data>
<Data>6f5e9a98-ebc3-11e6-b6d9-943075b6bf16</Data>
<Data>1</Data>
</EventData>
</Event>

File sharing on home network

February 5, 2017, 1:08 pm

≫ Next: Remove Remnants of Windows 7?

≪ Previous: MS Office 2013 hangs every time

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I have a desktop running Windows 10, and a laptop running Vista. I want to share files on the W10 to be able to use them on Vista. Vista can see the W10 listed in the file directory, but when I click on it, it requests a name and password. Does that mean the desktop user name and password or the laptop user/password , or something else ? The desktop does not have a password.
I cannot get beyond this point.

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Remove Remnants of Windows 7?

February 5, 2017, 1:16 pm

≫ Next: Move network location of Offline Files

≪ Previous: File sharing on home network

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I just got a brand new computer to build onto. It came with Windows 7 pre-installed, and I put in a SSD, installed Windows 10, and reformatted the original hard drive. The computer is set to boot directly to the SSD first.

All files in the original hard drive should be deleted, including the operating system, but every time I start up the computer, it's still asking me to choose whether I want to boot into 7 or 10. If I try to boot into 7, it tries to recover/repair it. And of course, I don't want to do that, I just want it gone.

There are only two drives on this computer, the original hard drive and the SSD. Is there a way to get rid of this remnant of Windows 7? Where can I find it to delete it?

If it's not possible, it's easy enough for me to ignore.

Move network location of Offline Files

February 6, 2017, 1:50 am

≫ Next: What Did I Do? Can you help me?

≪ Previous: Remove Remnants of Windows 7?

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I have a user whose network data folder is due to be moved to a new server.

This user has Offline Files syncing enabled on the folder. The user also has a mapped drive ( U: ) to this folder but from what I see Offline Files uses the explicit location rather than simply U:

I am looking for a way to swap the location of the user's network data folder in the Offline Files config on his machine so we don't have to re-sync all of the data. Maybe a reg key or something?

Old location:
\\server1\users$\user.data

to new location:
\\server2\user.data$

What Did I Do? Can you help me?

February 8, 2017, 6:28 am

≫ Next: Copy of Office 2010

≪ Previous: Move network location of Offline Files

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I have a Solid State C drive. I want to keep it lean and store stuff on the D drive. Somehow, C has gotten full anyhow. I started deleting what I thought were extraneous things on the C drive to make room. I must have accidentally removed something I shouldn't have and now I don't know how to fix it.

When I try to open my Outlook, I get the message:
"Cannot open your default e-mail folders. The server is not available. Contact your administrator if this condition persists."

The condition is persisting and I have no one to contact. My TechSmith "Snagit" program will not function either.

My System Restore tells me there's no previously saved state to which I can restore.

What did I do and what can I do to get back in shape?
:cry:

Copy of Office 2010

February 8, 2017, 5:53 pm

≫ Next: Dual boot computer.

≪ Previous: What Did I Do? Can you help me?

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Hello all

A while back, I had a question about making a copy of Windows OS (Win 7 Pro) that's on my laptop, and that was sorted out however, I still have no resolution for the Office 2010 copy on the same laptop. Since this was purchased used (from a private seller), I have no disks. The laptop has a Microsoft COA sticker and I thought it was for both the OS and Office only to find out that Office came with its own separate sticker and product key. Unfortunately, for whatever reason this laptop doesn't have that sticker on. I tried using MJB Key Finder and also Belarc and they both gave me the same number but when I use it on MS site to try and get an ISO of Office they tell me there's an error... Basically the same message I got from them when I tried to download Win OS.
I've been unable to do a reformat because I know I'd have no way of getting Office back. So, any advice, guys?

Oh btw, it's a Lenovo and I've tried to find a way to get a recovery media (downloadable or physical) through them but their website is like running in circles.

Thanks

Dual boot computer.

February 11, 2017, 12:50 pm

≫ Next: No winlogon in registtry

≪ Previous: Copy of Office 2010

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Hi Rich! Now I need your help. Both HDD works grate. 2 GB with OS W7 and second 1GB OS Vista. I download EasyBCD on the original HDD OS W7. BCD recognized both. First W7 and second Vista. But, when I reboot comp and try open Vista Windows failed to start.
File: \windows\system32\winload.exe
Status: 0x000000e
Info: The selected entry could not be loaded. Application is missing or corrupt.
There is only one option. To fix these I have to insert windows installation disc and click
“Repair your computer”. Should I try these or you have any other advice?
Second question: In “Bcd Deployment” - MBR Configuration Options, redial button with mark “Install the Vista + BCD/bootmgr bootloader" and red exclamation in “Write MBR” button. Is there any problem?
Thanks - Val. :banghead: