Hi all! I'm hoping someone can help me out here. I got an HP laptop in november. This thing started out so awesome...that is until i started getting error messages about my graphics driver being nonexistant or failing. i quickly found a fix but took my time installing the fix because i didnt want to mess up and ruin my laptop. So i followed all of the directions outlined in this article ATI Graphics Driver Installation Instructions for Microsoft Windows 7 and it worked. My problem now is that when i restart my laptop, it wont restart. I have to hold the power button down to turn it off and press the power button again to turn it on. I go into my startup bar and click restart, it says logging off then shutting down but just sticks on a black screen. I am just at a loss as to what to do now and can't find anything that offers any insight into the issue. Any help would be greatly appreciated. I will post my system information below in case you need it.
System Information report written at: 12/12/12 21:06:21
System Name: BRANDY-HP
[System Summary]
Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BRANDY-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion g6 Notebook PC
System Type x64-based PC
Processor AMD A6-4400M APU with Radeon(tm) HD Graphics, 2700 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.14, 9/18/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Brandy-HP\Brandy
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.48 GB
Available Physical Memory 203 MB
Total Virtual Memory 6.95 GB
Available Virtual Memory 2.45 GB
Page File Space 3.48 GB
Page File C:\pagefile.sys
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
Memory Address 0xF0000000-0xF0003FFF Realtek PCIe FE Family Controller
Memory Address 0xF0000000-0xF0003FFF PCI standard PCI-to-PCI bridge
I/O Port 0x00000000-0x00000CF7 Pci Bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller
I/O Port 0x00002000-0x000020FF Realtek PCIe FE Family Controller
I/O Port 0x00002000-0x000020FF PCI standard PCI-to-PCI bridge
Memory Address 0xF0200000-0xF02FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xF0200000-0xF02FFFFF Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Memory Address 0xE0000-0xE3FFF Pci Bus
Memory Address 0xE0000-0xE3FFF System board
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 High Definition Audio Controller
IRQ 17 Standard Enhanced PCI to USB Host Controller
IRQ 17 Standard Enhanced PCI to USB Host Controller
Memory Address 0xE0000000-0xF7FFFFFF Pci Bus
Memory Address 0xE0000000-0xF7FFFFFF AMD Radeon HD 7520G
IRQ 18 Standard OpenHCD USB Host Controller
IRQ 18 Standard OpenHCD USB Host Controller
IRQ 18 High Definition Audio Controller
Memory Address 0xA0000-0xBFFFF Pci Bus
Memory Address 0xA0000-0xBFFFF AMD Radeon HD 7520G
Memory Address 0xF0100000-0xF0100FFF Realtek PCIE CardReader
Memory Address 0xF0100000-0xF0100FFF PCI standard PCI-to-PCI bridge
Please let me know if there is any other information i can provide you if needed and thank you so much in advance for suggestions.
System Information report written at: 12/12/12 21:06:21
System Name: BRANDY-HP
[System Summary]
Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BRANDY-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion g6 Notebook PC
System Type x64-based PC
Processor AMD A6-4400M APU with Radeon(tm) HD Graphics, 2700 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.14, 9/18/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Brandy-HP\Brandy
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.48 GB
Available Physical Memory 203 MB
Total Virtual Memory 6.95 GB
Available Virtual Memory 2.45 GB
Page File Space 3.48 GB
Page File C:\pagefile.sys
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
Memory Address 0xF0000000-0xF0003FFF Realtek PCIe FE Family Controller
Memory Address 0xF0000000-0xF0003FFF PCI standard PCI-to-PCI bridge
I/O Port 0x00000000-0x00000CF7 Pci Bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller
I/O Port 0x00002000-0x000020FF Realtek PCIe FE Family Controller
I/O Port 0x00002000-0x000020FF PCI standard PCI-to-PCI bridge
Memory Address 0xF0200000-0xF02FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xF0200000-0xF02FFFFF Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Memory Address 0xE0000-0xE3FFF Pci Bus
Memory Address 0xE0000-0xE3FFF System board
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IRQ 16 PCI standard PCI-to-PCI bridge
IRQ 16 High Definition Audio Controller
IRQ 17 Standard Enhanced PCI to USB Host Controller
IRQ 17 Standard Enhanced PCI to USB Host Controller
Memory Address 0xE0000000-0xF7FFFFFF Pci Bus
Memory Address 0xE0000000-0xF7FFFFFF AMD Radeon HD 7520G
IRQ 18 Standard OpenHCD USB Host Controller
IRQ 18 Standard OpenHCD USB Host Controller
IRQ 18 High Definition Audio Controller
Memory Address 0xA0000-0xBFFFF Pci Bus
Memory Address 0xA0000-0xBFFFF AMD Radeon HD 7520G
Memory Address 0xF0100000-0xF0100FFF Realtek PCIE CardReader
Memory Address 0xF0100000-0xF0100FFF PCI standard PCI-to-PCI bridge
Please let me know if there is any other information i can provide you if needed and thank you so much in advance for suggestions.