kbdcap.sys missing and PC won't accept any input anymore

May 8, 2014, 10:33 pm

≫ Next: [SOLVED] azcontextmenu.dll

≪ Previous: Shockwave Flash Player keeps crashing

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I am fairly experienced with computers, but made the mistake of trusting google and friends when I found a file called kbdcap.sys throwing out errors in my event log and googling for answers finding many many people saying it was kido worm and not a legit extremely important file. I'm not 100% sure this is the issue but now that I seen a file saying it controls your input devices, I'm fairly positive that is the file I need to restore.

Long story short, I deleted the file from C:\Windows\SysWOW64\drivers. I also installed malwarebytes and did scans and found my system to be fairly clean, which is odd considering it takes 10 minutes to boot with selective boot enabled and many things turned off. I guess that's just Windows for you eh?

I need some help getting this file back, either through means of un-delete, or download. I am looking through my hard drive's temp files and firefox cache because I had uploaded it to a site to scan it, so I'm hoping a copy might still exist somewhere. It is doubtful though. :/

As per test, I was able to use cmd in windows recovery area to rename the install directory of Malwarebytes to something else, to prevent it from being allowed to boot anymore. This did not fix the issue, which is the reason I think this .sys file is my only hope now. System restores do not work, they are all corrupted or deleted, as it says each time. Can anyone help me?

I just need that original file again so I can put it back and my system will work again. Right now I'm running Ubuntu in memory.

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[SOLVED] azcontextmenu.dll

May 8, 2014, 11:59 pm

≫ Next: Switching from USB Headset to speakers

≪ Previous: kbdcap.sys missing and PC won't accept any input anymore

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Hi,

After running Autoruns it shows 'azcontextmenu.dll' highlighted in Pink.

I can't find anything about 'azcontextmenu.dll' in spite of using my favourite search engine multiple times, can anyone please tell me if it is a valid file or not?
Also, can I uncheck it, please?

Rob.

Switching from USB Headset to speakers

May 9, 2014, 6:38 am

≫ Next: [SOLVED] No programs showing in "Install/UnInstall programs" in control panel

≪ Previous: [SOLVED] azcontextmenu.dll

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Ok, so I bought a nice USB Headset, it works GREAT. But, I would like to be able to use the speakers when I turn the headset off. Is there any option for this in Windows 7?
Everything I've seen so far says that the headphones/headset has to be wired, and then when the computer recognizes that you have unplugged it, then it will switch to the speakers.
Thanks in advance guys.

[SOLVED] No programs showing in "Install/UnInstall programs" in control panel

May 6, 2014, 7:55 am

≫ Next: [SOLVED] Switching from USB Headset to speakers

≪ Previous: Switching from USB Headset to speakers

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Hi,
I installed windows 7 operating system(Ultimate) on my machine today.later I found that the programs that were supposed to be shown in "Install/Uninstall" tab of control panel were not visible not even the programs that are installed as part of OS installation.I went through your previous posts about the similar kind of issue but couldn't get much luck out of it.Please help me to come out of this situation as it is worrying me much.Hope to listen from you very soon.

Regards
Showkat Bashir

[SOLVED] Switching from USB Headset to speakers

May 9, 2014, 6:38 am

≫ Next: 0x80070005 errors and you may not have appropriate permissions errors

≪ Previous: [SOLVED] No programs showing in "Install/UnInstall programs" in control panel

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Ok, so I bought a nice USB Headset, it works GREAT. But, I would like to be able to use the speakers when I turn the headset off. Is there any option for this in Windows 7?
Everything I've seen so far says that the headphones/headset has to be wired, and then when the computer recognizes that you have unplugged it, then it will switch to the speakers.
Thanks in advance guys.

0x80070005 errors and you may not have appropriate permissions errors

May 9, 2014, 4:24 pm

≫ Next: Wrong display on HP Mini

≪ Previous: [SOLVED] Switching from USB Headset to speakers

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i was having problems with my computer telling me a lot of files were corrupt and programs not orking so decided to format my hard drive and re install windows 7 ultimate using the installation disk.

after it has completed i tried to put my wireless card disk in to install it and nothing happened. i tried to open my computer to get access to the c drive and was given an error message saying i may not have the appropriate permissions. i get this error message with any folder i try to open.

ive installed and tested the wireless card now thorugh safe mode but when i return to normal boot windows the wireless will not work and the error details show 0x80070005 as the error code.

my computer is completely out of action the way it is. i cannot access any files or install any programs when i boot normally

PLEASE HELP, this has been driving me mad for days

Wrong display on HP Mini

May 10, 2014, 4:52 am

≫ Next: turning on/off my desktop lamp mutes my usb audio headset...

≪ Previous: 0x80070005 errors and you may not have appropriate permissions errors

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Hi

I have a webpage that displays well in all browsers and computers that I tested, except in my daughter's. It is an HP Mini running on Windows7.

I cannot see how it can be due to incorrect coding as it works well on other systems. I thought that it might be due to malware but after many scans including help from TechSupport, it does not look like that could be the cause of the problem.

That leaves me with the possibility that this is related to some problem in the actual computer, but am at aloss as to what could be.

The computer renders the page incorrectly in the two browsers that are installed: IE11 and Chrome.

The page is pintotours.net and the problems are the social media buttons that should be at the bottom of the sidebar, but somehow are at the top. And the bottom of the list in the sidebar which is made up of two identical divs but has the font size larger,

Any help much appreciated.

turning on/off my desktop lamp mutes my usb audio headset...

May 10, 2014, 5:57 am

≫ Next: Won't get past Startup Repair

≪ Previous: Wrong display on HP Mini

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Hi everyone;

I'm running a win7 desktop PC. When I turn on or off my tabletop lamp, audio cuts out on my usb headset.

It's not really a problem, I unplug and replug the headset and all is well. But it's one of the weirdest things, and I wondered if anyone has an explanation?

Both lamp and PC are plugged into the same multi-socket extension, I don't have much choice about that, but it doesn't seem to be a power issue.

This never happened when I used the soundcard audio-out jack into a stereo system for sound, but since I switched to the (logitech) usb headset it happens several times a day.

This is not a priority, I'm not even looking for a solution, but I'm really really curious as to what can be causing it.

For what it may be worth, the lamp is a magnifying lamp on an articulated arm with a circular tube 'bulb'.

thanks in advance!

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Won't get past Startup Repair

May 10, 2014, 10:42 pm

≫ Next: Windows 7 laptop wont work right freezing, broken login etc

≪ Previous: turning on/off my desktop lamp mutes my usb audio headset...

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Feel free to put this in the correct section if it's not already.

Basically, I was on my laptop last night (ACER 8943G) when all if a sudden everything just started closing itself. Before it finished closing every down I quickly pressed restart. Now it won't startup properly. I get the option to startup repair or start up as normal. I clicked startup repair and it tried to fix it for a while but it couldn't. I ran the laptop in safe mode and ran malwarebytes to which it found 38 viruses. I deleted them all and restarted the computer but it still won't start up. A blue screen appears for literally a quarter of a second. I had to video record the startup so I could pause the video to see the blue screen it was that quick. Didn't say much except if you installed drivers lately then get rid of them but I haven't really installed anything. Would appreciate any help :)

Windows 7 laptop wont work right freezing, broken login etc

May 11, 2014, 1:32 am

≫ Next: No sound in some processes and sound resetting to 50%

≪ Previous: Won't get past Startup Repair

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Hiya guys, was hoping someone could help after i havnt been able to fix this. About 3 weeks ago my toshiba laptop running windows 7 done an update which took a long time, after it shut down and rebooted my login wouldnt work! i cant remember what it said but it would either just sit at the logining in bit for ages or start up in a temp login. I made a new one and transfered files over, ive left the old login there as im not 100% sure ive copied everything. Anyway since the updating thing the laptop freezes and runs ridiculously slow when i start it up, after an hour or so it starts to work fine again. Another thing that happens as microsoft keeps flashing a notice saying it may be corrupted and to validate it, so i do this legit check thing it tells me to, but it doesnt fix anything and keeps asking me to do it! Ive been through troubleshooters, startup repair, installed programs to look for issues/viruses. I just dont know what to try anymore!
Thanks

Jess

No sound in some processes and sound resetting to 50%

May 11, 2014, 4:29 am

≫ Next: Windows Explorer Crash

≪ Previous: Windows 7 laptop wont work right freezing, broken login etc

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I recently got a Razer Kraken 7.1, and after a while some processes stopped producing sound.

I check the volume mixer, and there were no green bars, leaving me with the assumption the problem can't be in the headset itself.

I use realtek, but I noticed it caused issues with my Razer stuff, so I uninstalled it, it didn't fix any issues, so I reinstalled it for use of stereo mix.

Two different, but less important, issues I'm having is that my sound keeps resetting to 50% when I re-login, and also that my sound is insanely loud (I use my computer at a volume setting of 6.)

Windows Explorer Crash

May 11, 2014, 6:20 am

≫ Next: Incoming hotmail

≪ Previous: No sound in some processes and sound resetting to 50%

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Hello Tech Support Forum,

About two years ago, I started a thread for Windows Explorer crashing all the time. It can be found here.
There it was more or less concluded that the problem was the HDD failing. I went to the computer shop and had it tested and sent to the ASUS factory. There they replaced the motherboard (not the HDD), but not with satisfactory results. I had brought the computer to the shop several times already but they didn't seem to know the answer to the problems, so I did not go again. After a while (I can't remember how and how long it took), the problem just faded away.

However, when I reset my PC to factory settings a few days ago after removing my personal files and programs, I got a message 'Windows Explorer crashed'. I haven't really put my stuff back because I think this is going to stay there for a while again.

Perhaps it actually is the Hard Drive that has 'failed' again, although it was perfectly fine before resetting. It still works fine except it crashes all the time. I just need to have an Explorer window open at all times so that if it fails, I can close it via Task Manager and somehow that forces Explorer to restart. It won't restart on its own.

I will post some print screens for more clarity.

Thanks in advance for helping me with this
David

Incoming hotmail

May 11, 2014, 3:07 pm

≫ Next: [SOLVED] Incoming hotmail

≪ Previous: Windows Explorer Crash

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I was using gmail to stop spam in hotmail - and I decided I did not like the setup - would rather my mail go and come from hotmail. I deleted gmail (within Windows Live Mail) but my mail is still coming in through gmail on the web.

How can I get hotmail working properly so the mail comes through it?

[SOLVED] Incoming hotmail

May 11, 2014, 3:07 pm

≫ Next: Uninstalling Programs

≪ Previous: Incoming hotmail

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I was using gmail to stop spam in hotmail - and I decided I did not like the setup - would rather my mail go and come from hotmail. I deleted gmail (within Windows Live Mail) but my mail is still coming in through gmail on the web.

How can I get hotmail working properly so the mail comes through it?

Uninstalling Programs

May 11, 2014, 5:09 pm

≫ Next: Infamous blue death screen

≪ Previous: [SOLVED] Incoming hotmail

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Well after 3-5 years of having this computer, I decided to uninstall some of these programs that im not sure of. What I mean by that is im not sure if I need it or not, nor am im sure if some came with the computer or not or if what's needed/useful. All I know is these programs take up a lot of memory space, so I appreciate if someone check if these programs are necessary:

Movie Theme Pack for HP MediaSmart Video
HP MediaSmart Video
HP MediaSmart Photo
LabelPrint
Power2Go
DVD Menu Pack for Hp Mediasmart Video
HP MediaSmart DVD
HP MediaSmart CenimaNow 2.0
HP Support Assistant
HP MediaSmart Music
PictureMover
HP Advisor
Photonow!
Cyberlink Dvd Suite Deluxe

And that's pretty much the major programs. Also, I would heavily appreciate if someone tells me the specific use for each program before recommending to delete them. At least the non-HP ones.

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Infamous blue death screen

May 11, 2014, 7:49 pm

≫ Next: .NET Framework 3.5.1 Fails to Install

≪ Previous: Uninstalling Programs

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Hi, I am hoping someone can help. I suddenly started having issues when browsing (both Firefox and Chrome), they are constantly crashing even after re-installing and now from time to time I get the blue screen.

Here are some more info

Problem details
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8004384800
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051114-19188-01.dmp
C:\Users\mikael\AppData\Local\Temp\WER-30685-0.sysdata.xml

Computer specs


Thank you,

.NET Framework 3.5.1 Fails to Install

May 12, 2014, 7:27 am

≫ Next: Startup on infinite loop :(

≪ Previous: Infamous blue death screen

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Windows 7 SP1 32-bit OS
Dell Inspiron Desktop
4 GB RAM

I have reinstalled Window 7 Home Premium from and image backup on a partition on my hard drive. Everything appeared to be okay until the catch-up process of Windows Update started - there were about 130 updates to install. Eventually, most appeared to install okay but I have a persistent problem with Security Updates for .NET Freamework 3.5.1 (see fail notice at top of attachment). I then tried the .NET Framework Setup Repair Tool from the link in a forum message but that did not help. I also noticed when I looked at the Update History for my Window 7 installation that there had been a lot of failures. The remainder of the attachment shows the full update history.

I would be grateful for any assistance in overcoming the update problems.

Attached Files

Windows Update History.doc (2.63 MB)

Startup on infinite loop :(

May 12, 2014, 11:06 am

≫ Next: [SOLVED] No sound in some processes and sound resetting to 50%

≪ Previous: .NET Framework 3.5.1 Fails to Install

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Had problems with my Acer Aspire 8943g yesterday so ended up restoring windows 7 to factory settings. All seemed fine. It started installing all the acer stuff that goes on the first time you use the computer. I turned it off for the night, went to work and I've come back home and turned it on and it's on an infinite loop. The splash screen comes up, disappears with a blinking _ at the top left for about a second, then it goes black for another second then back to the splash screen and so fourth. What the hell??? (Also safe mode is not possible to enter. F8 does nothing. Only F2 and F12.

[SOLVED] No sound in some processes and sound resetting to 50%

May 11, 2014, 4:29 am

≫ Next: Windows 7 updates Failing

≪ Previous: Startup on infinite loop :(

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I recently got a Razer Kraken 7.1, and after a while some processes stopped producing sound.

I check the volume mixer, and there were no green bars, leaving me with the assumption the problem can't be in the headset itself.

I use realtek, but I noticed it caused issues with my Razer stuff, so I uninstalled it, it didn't fix any issues, so I reinstalled it for use of stereo mix.

Two different, but less important, issues I'm having is that my sound keeps resetting to 50% when I re-login, and also that my sound is insanely loud (I use my computer at a volume setting of 6.)

Windows 7 updates Failing

May 12, 2014, 10:07 pm

≫ Next: PC locks after 10mins - No screen saver set or powerplan set

≪ Previous: [SOLVED] No sound in some processes and sound resetting to 50%

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I'm not sure what more to say than what the title says and what is shown in the images. Can anyone help me get my updates working right?

Also went to CMD as admin and ran sfc /scannow and it said no integrity violations.

Attached Thumbnails